Welcome to our website’s exciting Legal page. While we take no pride in the fact that we have such a page on our website, we are told (by people who know a lot more about this than we do) that we need one, so here it is. We hope you enjoy it!

In brief, there are three sections to this page: a privacy policy (discussing collected information), the lovely terms and conditions of use, and a note about our services. But, first, let’s define some terms.

Some definitions

  • TNT Tours & Transportation, that’s “us”, “we”, “our”, or”TNT”; sometimes, “the Company” or just “Company”.
  • The terms “customer(s)”, “consumer(s)”, “client(s)”, “you”, “your”, “passenger(s), “visitor(s)”, or “user(s)” refer to individual(s) who take action to engage with TNT in any capacity and in any medium.
  • GDRP: this is the initialization that comes from the General Data Protection Regulation. It is a fun ready! We refer to it in this document because it is the most comprehensive set of regulations about data collection and processing. The State of California in the United States has the California Consumer Privacy Act or CCPA, but there is nothing of substance in the CCPA that is not already in GDPR, but the converse is not true. So, compliance with GDPR guarantees us compliance with CCPA.

Privacy Policy

We care about the privacy of those who visit our page, our passengers, and their proxies, and so the information in our Privacy Policy will explain how we respect your privacy. It informs our users hen and how we collect information from you, what type of information we collect, to what end, for how long such information is retained by us, and the involvement of others (outside of TNT and you) in dealing with this collected information.

TL;DR

Here’s the “too long; didn’t read” version of what personal information might be at stake in using our website:

  • We collect your email address from the Contact Us page, and whatever else you put in the actual message of the email. Third-parties that help us process the form may also collect and store information you submitted using the form on the Contact Us page.
  • We use Google Analytics, but this doesn’t collect any personal information from you. Any potentially personal data is masked when it’s collected.
  • Our website is not used to collect consumer opt-in for any 10DLC campaign. If you are an existing customer who has requested our services, you might opt in to receive text messages from TNT. To do so, please let us know by sending a note to us using the form on the Contact Us page.
  • TNT does not share your phone numbers or consent with third parties.

Personal Information

Generally, TNT tends toward data minimization– not bothering to collect any personal information belonging to human persons unless it’s absolutely necessary. Less information collected means less information for everyone to worry about, right? Still, this all depends on how you think about your personal information. Obviously, your name, your address, phone numbers, credit card numbers, demographic information, social security number, or driver’s license numbers are all very personal and sensitive information.

The most general definition of “personal information” is any data that can identify you directly or indirectly; either “by reference to an identifier such as an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.” Some people think that your Internet Protocol (IP) address can be considered personal information, since it is a unique string of numbers, and it may be used to disclose your precise location. Email addresses might also be considered personal information. Since these people (that is, the people who wrote the European Union’s General Data Protection Regulation, or GDPR, and potentially residents of California in the United States) classify this information as “personal information,” and some of our website visitors might be from the EU or California, we detail below how we collect, process, share, and store it.

In short, we collect information in five scenarios:

  1. You submit the form on the Contact Us page: Website visitors who complete the form are submitting their email address (along with other substantive information in the subject and body of the email) to TNT.
  2. Google Analytics: We love data, and we want to use it responsibly! If you’re going to collect it, who better to ask than Google™ about providing us with site tracking statistics? And it’s free – with one or two caveats: the information collected is sent to Google™, and as part of Google™ Analytics Terms of Service, we are required to have this page.
  3. You create an account with us: you have the option of creating a user account on our website. When you do, we will collect information from you that you (and only you) will provide to us. This information includes your name and contact information (limited to first and last name, phone number, and email address), payment information (this may include credit card information, if you so chose), your preferred pick and drop locations (these are physical addresses that you may label as you see fit, within reason), and other preferences about how you would like to shape your experience with us (these are optional). Of course, we will ask you to create a username and password to secure your account as well.
  4. You request our services: since you do not need to have an active user account with us to solicit our services, if you opt to request our services, we will collect information from you such that we can deliver the requested services. This information includes the solicitor’s name and contact information (limited to first and last name, phone number, and email address), payment information (this may include credit card information, if you so chose), and pick and drop locations (these are physical addresses). Of course, there may be other information you may opt to share with us at the time of booking services with us, but these are optional.
  5. You contact us by other means: much like our website visitors, if you contact us to solicit information or some action, or request our services, we will collect information from you at the time of that engagement. The information we collect will be provided by you during our communication, and you are the sole source of such information.

Processing Information: Scope and Purpose

Contact Us Form

Scope: There are four fields for information on the Contact Us page, and three of those items are open-ended, meaning, website visitors may submit whatever text they want in response to these three questions: email address, subject, and message. The one remaining field for entering information is a checkbox. The checkbox is consent that the person submitting the web form is, in fact, human and has read our legal page (the page you are currently reading because, you obviously lost a bet). There is also an anti-robot thing to dissuade the robo-submitting entities out there in cyberspace, but this doesn’t require your input as much as your performance of a fun little game.

We host hour website on WPEngine, and we use their services to capture the information you submit on the Contact Us form. Once submitted, you may receive an email (sent to the email address you provided on the form) acknowledging receipt of your submission.

Purpose: We have a Contact Us page because we think it is essential to offer the opportunity (a simple web form in this case) to visitors (of the human variety) to communicate with us. And, of course, given this fact, it behooves us to actually collect the information/content of the communication that is submitted by the web visitor. We trust this all sounds reasonable.

Google Analytics

Scope: Using Google Analytics, we run a script on our website that sends the following information about our website visitors to Google™: date and time of first visit, general geolocation, visit count, screen resolution, screen color depth, browser, browser landscape, and Java™ support,. All items are per page and per visit. Error logs also collect any errors that visitors might encounter. As a part of our data minimization practice, TNT has elected to disable cookies for the purpose of Google Analytics, and not to implement the User-ID and Advertising features of Google Analytics. TNT also masks IP addresses; so, in this scenario, no personal information is collected. You can read more about this on Google’s own website at http://www.google.com/policies/privacy/partners/.

Purpose: We are interested in knowing how visitors come to find themselves on our site. Also, we are interested in knowing what they do once they’ve arrived, and how long they stay with us. Specifically, logs help us understand what draws people to our website, where our audience is located, and what we could be doing to make sure the website performs better for everyone. Error logs help us resolve any problems you might encounter. Knowing these things (we think) will help us in some way to improve our website and serve our customers better.

TNT account users

Scope: we encourage you to create a TNT account on our website to facilitate a smoother experience for repeat costumers. Information we collect from account holders is provided by you, and only you. As noted above, the information we collect from you includes your name and contact information (limited to first and last name, phone number, and email address), payment information (this may include credit card information, if you so chose), your preferred pick and drop locations (these are physical addresses that you may label as you see fit, within reason), and other preferences about how you would like to shape your experience with us (these are optional). Of course, we will ask you to create a username and password to secure your account as well. It is worth noting that account holders who request our services will need to provide pick up and drop location details, as well as date and time information for the requested services to be rendered. Also, if the requested service involves an airport (for pickup or drop-off), we will request flight information, including airport terminal information. In addition, number of passengers per booking, and preferred car type are required details at the time of booking our services. Finally, historical information about transactions is available to our account users.

Purpose: we have already alluded to this, but to recap, we collect information from our account holders to facilitate a smoother experience for our users.

Service users

Scope: it would be silly to require all our passengers to create a user account on our website before we can offer them our services. As such, you are welcome to request our services without having creating an account on our website. In such instances, the information we collect is similar in scope to the information we collect from you if you were an account holder on our website; the important exceptions being, of course, no username or password required. Please note that the number of passengers per booking, and preferred car type are required details at the time of booking our services. Also, if the requested service involves an airport (for pickup or drop-off), we will request flight information, including airport terminal information. Finally, if you are requesting our services on behalf of someone else (here is to you, great Personal Assistants!), we will ask you for your name and contact information (limited to first and last names, phone number, and email address); this is in addition to the passenger’s contact information.

Purpose: we need to collect this information for each service request to provide passengers with the requested service.

Other contact media

Scope: if you contact us by some other means (that is, other than the methods listed above) to request our services, we may ask you for information about you or the person (or persons for whom you are requesting our services). This is information is, of course, optional. However, some information, such as passenger name, contact information, and pickup and drop-off location, the requested service date and time, and if the requested service involves an airport pickup or drop-off, airport terminal information, are all required to confirm the request service booking.

Purpose: we need to collect this information for each service request to provide passengers with the requested service.

Securing Information: Storage and Transfer

To make use of the data that we collect, we transfer it for analysis, using third-party services for both processing and storage and for the intended purposes explained above. We aren’t using the data for any other purpose.

Transfer

Our site is SSL encrypted, so the information that you submit on our site is protected against unauthorized access. Please note that data that TNT collects is not transferred outside the US, unless, of course, you are accessing this page from outside the United States. Google Analytics, Stripe, AWS, and WPEngine are active members of the E.U. – U.S. Privacy Shield Framework, so the information collected about your visit to our site is certified to be secure even in the process of transferring the data– and even if you happen to be located outside the USA.

Storage

Information collected by us using any of the methods detailed herein is stored on WPEngine infrastructure on our behalf. You can read about WPEngine’s terms, policies, and other related information here. In addition, we hold backups of our website (including the database that stores the information we have collected from you) in our AWS account.

As mentioned before, the information that Google Analytics collects about geolocation is disassociated from personally identifiable information. GDPR calls this “pseudonymisation.” Get it? Like a British pseudonym? Got it? Good. It’s also good to know that Google Analytics encrypts the information it keeps for us. We keep logs for 14 months– or whatever Google’s minimum storage option is at the time.

Third-party Involvement

Other than TNT employees and members of its Board, TNT does not share any information it collects from its website with any third-party. The exception, of course, is the data collected for payment processing. For that, we use Stripe. This means that TNT does not sell or otherwise distribute data collected from its website (as described above) to any entity. Like we said, we care about your privacy. To be sure, we do not retain your credit card information.

Consent

The legal basis on which we collect and process your personal information is explicit and affirmative consent. In other words, without your expressed consent, we cannot legally (and do not) collect or process your personal information. By using this website and/or providing information in the manners detailed above, you give TNT permission to collect, process, and store the information collected, as stated in the policy above.

User Rights

Thanks to international regulations, visitors to this site now enjoy a full set of data protection rights. Congratulations! For the purposes of this policy, TNT is a data collector. Visitors to this site, especially EU residents, have a special right to:

  1. Access: to request information regarding the data stored in relation to themselves or to their pseudonym (like a username, pen name, or IP address), for verification or clarification. Upon your request, the information can be provided electronically and in a timely manner.
  2. Revocation: to revoke a given consent to the collection and use of their personal data at any time with effect for the future, but without affecting the lawfulness of processing based on consent before your withdrawal.
  3. Rectification or erasure: to request the correction or deletion of their data from TNT and its third-party vendors’ systems/assets.
  4. Restriction: under certain circumstances, to control and limit the processing of their data. In this situation, you’d allow TNT to store the information we already have on you, but no longer process it.
  5. Data portability: to receive their data, or, if technically feasible, have it transferred to a third party at their request, in a commonly used and machine-readable format and without any additional hindrance. You can have your cake and eat it too!
  6. Lodge a complaint: to complain to a supervisory authority about TNT’s policies, behaviors, or handling of their data. The supervisory authority is an independent public authority in each Member State of the European Union, who protects the fundamental rights and freedoms of natural persons in relation to processing and to facilitate the free flow of personal data within the Union. Sorry, US residents; you’ll have to find someone else to complain to.
  7. Notification: to be notified:
    1. on the status of each of the requests (as listed above)
    2. whenever a data breach has occurred that may impact personal information
    3. at least 30 days in advance if TNT intends to:
      1. further process your personal data for a purpose other than that for which you have expressly consented; or
      2. change TNT’s privacy policy

All rights may be exercised by you, free of charge, and should receive a response within 30 days. However, excessive requests by any singular individual may incur a fee.

Contacting Us

Now that you’ve read all the caveats about contacting us through the form, we will provide you with an alternative, which, of course, is subject to your email provider’s own Privacy Policy and Terms of Use. That said, we need to display contact information to allow website visitors the ability to request that their private information be erased. If a website visitor is eager for us to erase private information submitted on our website, please email @email.com You can also use this email address to withdraw consent previously given and to request we erase the information that we have on you (if it is at all tied to you personally, like your email). Please be as specific as possible about the date/time and nature of the information you are requesting we erase, and please allow us up to 30 days to respond with an update to your request.

Terms and Conditions of Use

1. Terms

By accessing this website, you agree to be bound by these website Terms and Conditions of Use, and by all applicable laws and regulations, and you agree that you are responsible for compliance with any applicable local laws. You agree that, by submitting your name and email address in the Contact Us form, that we may use your email address to reply to the request. If you do not agree with any of these terms or the Privacy Policy, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

Permission is granted to temporarily download one copy of the materials on the TNT website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: 1) modify or copy the materials; 2) use the materials for any commercial purpose, or for any public display (commercial or non-commercial); 3) attempt to decompile or reverse engineer any software contained on TNT’s website; 4) remove any copyright or other proprietary notations from the materials; or 5) transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions, and may be terminated by TNT at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession, whether in electronic or printed format.

3. Disclaimer

The materials on TNT’s website are provided “as is”. TNT makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, TNT does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall TNT or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption), arising out of the use or inability to use the materials on TNT’s Internet site, even if TNT or an TNT authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on TNT’s website could include technical, typographical, or photographic errors. TNT has done their best to make sure the materials on its website are accurate, complete, and current, but due to human error, may not be.

6. Site Terms of Use and Privacy Policy Modifications

When we do introduce changes to the Privacy Policy or Terms and Conditions of Use, we will post the change(s) on this page, 30 days in advance of the date that the changes go into effect and mark the date of change here: last updated on August 6, 2024. TNT may revise these policies for its website at any time. By using this website, you agree to be bound by the then current version of these Terms and Conditions of Use and Privacy Policy.

7. Governing Law

Any claim relating to TNT’s website shall be governed by the laws of the State of California, without regard to its conflict of law provisions.

Services

In the course of providing services to clients, we may send text messages (via SMS, or short messaging service) directly to users who have requested TNT services. After contacting TNT via email, this website, verbal consent (on the phone), or inbound SMS (sending a message to one of us at TNT) , users may consent to receive a text message from TNT. Our website is not used to collect consumer opt-in for any 10DLC campaign. Our staff may use the company soft phone client or a mobile carrier to send text messages.

We will never solicit, promote, or market our services to anyone via text message. Absolutely no mobile phone information acquired by TNT will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.